ITD employee Morgan, who has significant hearing impairment in both ears, is thriving in DMV’s Call Center due to a special device that cancels out the background noise.
Morgan lost her hearing due to an auto-immune disease in 2015 at the age of 24. Rendered fully deaf by the disease, she had cochlear implants put in both ears in 2016 and 2017.
The regular headphones that ITD uses did not work for Morgan, so we worked together to find a solution. The answer was a pair of noise-cancelling headphones with a microphone Morgan could speak into. The device cancels out the background noise, around both her and the caller, allowing Morgan to focus clearly on the customer’s request.
“I love it at ITD because everyone is extremely helpful and I am not treated like a deaf person here. A lot of companies unfortunately don’t know what to do with a hearing-impaired employee. Even though I am fully deaf, I want to still feel valued and feel like I can make contributions or advancements in my job and feel confident in myself. ITD does a wonderful job of that for me.”
Original source can be found here.
